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Course Information

Estimated Time: 30 days

Difficulty: Beginner to Intermediate

Course Instructor

quallabm6v quallabm6v Author
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Introduction to Quality and Safety

Theory of Quality Measurement

This module provides an overview of the developments in quality improvement.
Need for Quality

Sets the framework for the school.
Conceptual Foundations I

A gentle introduction to Systems Thinking.
SystemLabs

Understanding Practice

Measurement for Improvement

Identifying the purpose , source and quality of data.
Sources of Data

Balancing Voice of Process and Voice of Customer
Conceptual Foundation II

Epistemology of Practice and Psycho-dynamics of Change
DataLab

Quality Analysis

Understanding Variation
Basic Statistical Methods I
Basic Statistical Methods II
StatLab

Improvement Method

Basics of Design
Improvement Methods I
Improvement Method II
DesignLab

Organizing for Improvement

Selecting Projects
Facilitating Improvement
Publishing Improvement Studies

Course Appendix

Further Reading